Online Shopping

General shopping, but not groceries

Product: Website Account
Status: New customer
Method: Website
Earliest Date Checked: 19th April 2018
Date Checked: 14th July 2020
Status: Mandatory gendered title on both website and app. However, this only applies if you want to get stuff delivered and/or pay for things online. If you want to reserve for store payment and collection, you do not need to enter name or title or anything, just email or phone number. Paying online for store pickup requires an account and a gendered title though.

Product: Website Account (and subscription)
Status: New customer
Method: Website
Date: 23rd April 2018
Status: Huge list of titles with duplication and an "Other" option.
Note from Peter: Pretty sure this list is added to whenever someone requests it or by entering posted/phone orders. I didn't ask for Mx, but attempted the DOM Inspector method on their website. It left my title in limbo with nothing selected when viewing my details on the website, and deliveries arrived with "Other" as the title (seems this is the fallback).

Product: Website Account
Status: New customer
Method: Website
Date: 11th June 2018
Status: No title is requested at account signup/first order unless you change delivery to be from a pickup location, then it's gendered titles only (presumably a requirement by Doddle or Collect+? I have asked Wiggle for comment). Going into account settings shows a mandatory title field which is pre-selected with Mr, but this isn't saved anywhere until you try to change your name or email when you have to select a title. The title field is susceptible to the DOM Inspector method to add your own title though, and the confirmation email will show that whatever you type in is saved. I also note a binary gender field, but this is not mandatory and not pre-selected for you.

Product: Website Account and guest checkout
Status: New customer
Method: Website
Date: 28th October 2018
Status: Mandatory title, now includes Mx.
Note from Peter: It seems that, from my latest contact with them on 3rd September 2018, HMV have added "Mx" as an option to their online ordering form. I first contacted HMV about adding Mx or making title optional on 18th June 2018, so roughly 4 month turnaround. I consider this a success :)

Product: Website Account and guest checkout
Status: New customer
Method: Website
Date: 07th October 2019 (last checked: 14th july 2020)
Status: Mandatory title, "Mr." or "Mrs." only. Interesting that all women are married when they use ShopTo. I have contacted on Twitter, and I may need to phone them or write a letter as they have no support email.

Contributed By: turkeyphant
Product: Website Account (no guest checkout)
Status: New Customer
Method: Website
Date: 5th November 2019
Status: No title but mandatory gender with only radio button options "Male" or "Female"

Product: Account Signup
Status: New Customer
Method: Website
Date: 3rd September 2020
Status: Mandatory title, missing Mx. Can use DOM inspector to add Mx to signup form.